Teledentix Basic FAQ for Patients

What are best practices for teledentistry video visits?

The list below is not exhaustive, but rather some key considerations to make when preparing for teledentistry visits. 

Environment 

• Ensure privacy (HIPAA)
• Avoid background noise
• Adequate lighting for clinical assessment 

Equipment

• Desktop computer vs tablet
• High speed internet 
• Web camera 
• Microphone 
• Headphones

Dress

• The same level of attire as in-person care.

Communication 

• Turn off other web applications and all notifications
• Adjust webcam to eye level to ensure contact
• Narrate actions with your provider
• Pause to allow transmission delay
• Speak clearly and deliberately 
• Use non-verbal language to signal that you are listening 

How can I join a video conference?

Join By Email

When a provider invites you to a video conference, you will get an email invitation with links to join either on a desktop/laptop or on mobile through the Teledentix App. Click on the appropriate link to join. 

Join By Conference Number

You are able to join a video conference using only the conference number without an email invite. To join, go to the Teledentix Basic video conference page, input your name and conference number, accept the terms and conditions then click Join. 

How can I turn on my camera and microphone?

Please note: The first time you launch a meeting via Teledentix, your browser will request permission to access your device's video (camera) and audio. Select "Allow" to start video and audio within your video calls. 

After joining the video call, locate the microphone and video icon on the lower left hand side.

Simply click on these icons to turn ON or OFF. 

How can I adjust my settings?

After joining the video call, locate the "Settings" gear icon on the lower right. Selecting this icon will prompt a slide with your current settings. This is where you'll be able to make changes to the preferred camera and microphone settings. 

I'm experiencing connection issues. What can I do?

Here are some tips to help improve your experience while on your video call. 

• Close down any unused tabs in the background.
• Shut down and restart your video call session.  
• Make sure you are using the most recent and up-to-date version of your internet browser. Update Google Chrome
• Clearing your cache on a regular basis is recommended when using programs with video and audio features. 
• Using a device from work or school? Your network administrator may have firewalls or network security settings only your IT department is able to disable. 

How can I download the Teledentix app? 

In order to download the Teledentix app, go to the App Store for iOS or Google Play for Android and search Teledentix. After downloading the app, you will be able to join visits through the mobile link in your appointment notification email.